Blog

June 17th, 2014

businessintelligence_June16_BBusiness intelligence (BI) plays a vital role in most businesses. It helps identify and monitor business trends and facilitate decision making, as well as improve your strategic management processes. Isn't it time you made use of your company’s resources and accessed valuable corporate data to improve your BI for the good of your company success?

5 ways to improve business intelligence value

1. Pump customer data into your analysis Most companies are chasing after a 360 degree view of their customers, and while this seems like an elusive goal, it can be achieved. Take the first steps by integrating data from your CRM, accounting, and customer support systems into your BI dashboards and reports to allow analysis of customer growth, profitability, and lifetime value. Understanding these KPIs can help you spot trends as well as identify opportunities to cross-sell or upsell. 2. Set up alerts and delivery Your business intelligence can instantly improve its standing and value with alerts and report delivery. Notifications, in the form of email alerts, are useful for managers to keep an eye on business operations without having to log into the BI system. The added perk here is that managers can stay on top of KPIs and new updates even when they're on the move as reports and dashboards can be emailed to them according to a set schedule. 3. Reassess your dashboards If it’s been a while since your BI dashboards were first designed, try updating them with modern charts and stylish fonts. While this may seem unnecessary to some companies, attractive dashboards attract more users and you’ll likely see an uptick in adoption after a dashboard refresh. 4. Deploy existing content on mobile devices By increasing your BI content’s availability, you can quickly increase the number of users accessing it. A great way to do this is by deploying your dashboards and reports on mobile devices. This is especially useful for decision makers who travel frequently or need to be able to access KPIs from anywhere; after all it’s easier for them to pull out a phone or tablet rather than drag out a laptop. Your BI system likely includes some way to make your existing BI content mobile. Allowing users to access BI the way they want can be a great way to boost your BI value. 5. Make it predictive While BI has traditionally been used to present historic data for manual analysis, now more than ever it’s incorporating predictive analytics. By leveraging stored data from your BI system and applying predictive analytics, you can project future performance and make better business decisions based on more accurate forecasts.

Modern BI platforms come with many options, from multi-data source connectivity to mobile BI. It is up to you to leverage the full breadth of your BI software’s capabilities to ensure that you’re getting all the value it can deliver. Looking to learn more about business intelligence and its functions? Get in touch.

Published with permission from TechAdvisory.org. Source.

June 13th, 2014

security_June13_BThanks to rapid technological advancement over the past decade, businesses have been able to flourish with great tech tools at their disposal. But the widespread adoption of new, smarter technologies has also given rise to security issues and the ability to infiltrate networks. These threats, if not taken care of appropriately and at the right time, can have an adverse impact on the success of your company. Having a basic security system in place is no longer enough. Businesses need to act quickly to protect themselves and deploy the best security practices to ensure smooth business operations.

10 Security practice guidelines for businesses

  1. Encrypt your data: Encryption of stored data, filesystems, and across-the-wire transfers is essential to protect sensitive data as well as to help prevent data loss due to equipment loss or theft.
  2. Use digital certificates to sign all of your sites: You should obtain your certificates from a trusted Certificate Authority, and instead of saving your certificates on the Web server, save them to hardware devices like routers or load balancers.
  3. Implement a removable media policy: Devices like USB drives, external hard disks, external DVD writers or any writeable media facilitate security breaches coming into or leaving your network. Restricting the use of those devices is an effective way to minimize security threats.
  4. Implement DLP and auditing: Be sure to use data loss prevention and file auditing to monitor, alert, identify, and block the flow of data into and out of your network.
  5. Use a spam filter on your email servers: Using a time-tested spam filter such as SpamAssassin will remove unwanted email from entering your inbox and junk folders. It is important that you identify junk mail even if it’s from a trusted source.
  6. Secure websites against MITM and malware infections: Start using Secure Sockets Layer (SSL) which creates a secure connection between a user and server, over which any amount of data can be sent securely. Through SSL, you’ll be able to scan your website daily for malware, set the Secure flag for all session cookies, as well as use SSL certificates with Extended Validation.
  7. Use a comprehensive endpoint security solution: Using an antivirus software alone is not enough to provide defense against today’s security threats. Go for a multi-layered product to prevent malware infections on your devices.
  8. Network-based security hardware and software: Start using firewalls, gateway antivirus, intrusion detection devices, and monitoring to screen for DoS attacks, virus signatures, unauthorized intrusion, and other over-the-network attacks.
  9. Maintain security patches: Make sure that your software and hardware defenses stay up-to-date with new anti-malware signatures and the latest patches. If your antivirus program doesn’t update on a daily basis, be sure to set up a regular scan and a remediation plan for your systems.
  10. Educate your employees: As simple as it sounds, this might be the most important non-hardware, non-software solution available. An informed user will more likely behave more responsibly and take fewer risks with valuable company data resulting in fewer threats to your organization.
Businesses cannot afford to take chances with security. Why? Because doing so can trigger a domino effect, causing a cascade of problems that can lead to operational outages, data loss, security breaches, and the subsequent negative impact to your company's bottom line. Looking to learn more about security for your business? Call us today for a chat.
Published with permission from TechAdvisory.org. Source.

Topic Security
June 9th, 2014

businesscontinuity_June9_BHistorically the months of June, July, and August are when the vast majority of natural disasters strike. Regardless of your location, there is a chance that your business could be facing a real challenge if something bad happens. In order to limit the potential damage a disaster can create, it helps to be proactive and introduce a disaster strategy. One essential element that you might find useful is utilizing your mobile device, and looking at the benefit of disaster apps.

Both Android and Apple mobile devices offer a wide variety of apps that users rely on daily. Because of this, these devices have become an integral part of our lives and would no doubt be on hand if disaster struck. The upside to this is that there are apps that can help you and your employees whatever the disaster. Here are four of the best types of disaster related apps you and your colleagues should download in order to prepare.

Weather apps

It is always a good idea to know what the weather forecast is for your local area. This can help you predict what could happen and even prepare your business should say a big storm be rolling in. There are a wide variety of weather apps out there and it can be difficult to actually pick which is the best to use. We recommend:
  1. The NOAA Weather Radio - Available on iTunes for iPhone and iPad users, this app is the official app for the National Oceanic and Atmospheric Association. When installed, you can receive local weather forecasts based on your location and storm or severe weather warnings pushed directly to your device. The app can be found on iTunes and costs USD$3.99
  2. Weather Underground - This app is among the most powerful weather apps out there. Using a wide variety of weather stations and user submitted weather it is up to date and able to offer accurate forecasts. With a Weather Radio feature, and push notifications of weather alerts, you can easily track potential storms. There is also the WunderMap which has radar, reports and IR Sat views as well. The app is available for free on Google Play and iTunes, and is rumored to be coming soon for Windows Phone.
  3. Local weather apps - Many TV stations and weather organizations have localized weather apps that focus on just local conditions. If you live in a disaster prone area, it would be a good idea to see if your local TV station has a weather app, as this could be the quickest way to receive updates.

American Red Cross apps

The Red Cross has a number of excellent survival oriented apps that could really come in handy for when a disaster strikes. These apps provide tips on how to prepare yourself and your family, as well as buildings for disaster, and what to do during and after a disaster strikes.

The best part is that most of the information is available offline, so you will have access to it even if cell networks are down. Some of the apps even provide weather alerts that will sound even if the app isn't open, alerting you about any impending danger.

These apps are all available for free on Google Play and iTunes. The best thing to do is to visit the Red Cross website and look for the apps that are relevant to your local area e.g., if you are in the mountains the Forest Fire and First Aid apps may help. The apps are all free and can be downloaded by clicking the links for your device's app store on the Red Cross site.

Social media apps

Social media services could prove to be a good way to connect and communicate during a disaster. Try setting up a group for your employees to communicate and encourage them to use it when a disaster strikes to share information and enact plans. One of the biggest added advantages to using social networks is that the servers that host the service are located around the world, so the chances of the service being down is fairly slim. If you have Internet access, you will be able to access the service.

It would be a good idea to define which social network you want to use and establish your pages and connections ahead of time. Have each employee sign up for and join the group you have created and also download the app onto their mobile devices.

Google Public Alerts

Google Public Alerts is the company's alert platform that allows for the distribution of emergency messages and notices like evacuation notices, public alerts, and storm warnings. For users in the U.S., Australia, Canada, Colombia, Japan, Taiwan, and Indonesia alerts will appear in Google Searches, Maps and if you are an Android or iOS user, from Google Now.

Mobile users who have Google Now installed should see relevant alerts pop up when something happens. While you won't see alerts for absolutely everything, Google does a pretty good job at broadcasting useful information. On mobile devices, these alerts will usually pop up in your Notifications Center where they are easy to see.

To get these notifications on your Android device, you will need to download the Google Search app and activate it on your device. You can find it for free on the Google Play Store, and on iTunes. Android users can also download the Google Now Launcher which will add Google Now to your device's home screen, and can be accessed by swiping to the right from your Home Screen.

Tips for using your mobile during an emergency

Here are six tips to help you leverage your mobile device during a disaster.
  1. Install relevant apps - In order to be prepared, you should install the apps necessary to communicate during a disaster, along with a weather app and if necessary a survival app.
  2. Ensure your contacts are up to date - To be sure, you should periodically update your contacts. Should anything happen you will know how to contact people and have a higher chance of being able to get in touch.
  3. Ensure your employees have devices that work - Even if you don't allow mobile devices in the office, or employees to use their own devices, it would be a great idea to ensure that your employees have devices that are in working order so should they need to contact you, or vice versa, you will have a better chance of being able to.
  4. Establish procedures to follow during a disaster - This is arguably the most important preparation you can do. Take the time to establish procedures you and your employees should follow during an emergency. Include where people should meet, backup plans, contact suggestions and the roles you expect your employees to take.
  5. Keep your batteries topped up - Mobile devices rely on batteries to operate, and during a disaster you may be without a power source for an extended amount of time. Therefore, Minimize use during a disaster. Ensure your batteries are full, or charges as often and has high as possible.
  6. Invest in a good power bank - Power banks are useful tools that are essentially big batteries. You can charge them up then use them to charge your devices. Take a look for one that is at least 9000 MHZ, or higher. The higher the number the bigger the charge.
If you are looking to learn more about using mobile devices during a disaster, or how your company can prepare, contact us today. Learn about our services and how we can help.
Published with permission from TechAdvisory.org. Source.

May 29th, 2014

Productivity_May26_BIn today's offices there are an ever increasing number of distractions and competing demands that tasks always seem to take our attention away from the task at hand. As a result, overall productivity can decrease. This is obviously not the best strategy for successful business, especially when the pressure is on to get work completed. If this is happening in your office, there are a number of strategies you can employ to bolster productivity.

When it comes to problems with productivity, it can sometimes be difficult to spot what the main issues are. Productivity can suffer over time as challenges and work habits have an effect on what is achieved and how. Even if you're not aware of any productivity concerns, it is worthwhile checking from time to time where you can boost efficiency.

Prepare for the day ahead

Nothing is as important as knowing which of your tasks matter the most. Collect your thoughts the night before and create a to-do list for the next day. Determine which demand needs immediate attention and which can be done later that day.

A priority list will enable you to focus on those business needs that require immediate attention, allowing you to complete more tasks. By allocating a specific order and time to each individual job you will be able to more clearly achieve and evaluate your progress at the end of the day.

Shut personal connections out

The worst distraction in the office is employee connectivity to the outside world. Social networking sites, emails, and personal calls divert the focus from significant and pressing work concerns to personal matters.

The key here is to look at how you can contain the social aspects which make work enjoyable and employees happy, and balance this personal freedom with the demands of your business. You may find that restrictions are needed, such as limiting personal phone calls. Some companies impose a ban on social media sites and keep a tighter reign on personal communications. Other companies keep a more open policy but instead instill in employees a personal responsibility to impose limits on their own behavior.

Get in the working zone By showing your colleagues that you are busy and concentrating on your work you put up a barrier to them distracting you. By being polite and friendly but putting your work game face on you can show your determination and produce results to show at the end of the day. It's easy for time to drift by with idle chat and unnecessary interruptions which could wait until break time.

Set personal deadlines

You may have a deadline set by the demands of a job you are focusing on, or set by someone working with you, but personal deadlines are also necessary. By giving yourself a set time to furnish reports and deliver outcomes, for example, you keep yourself focused and produce results. Keep your desk free from piled-up paperwork and tasks so you do not have to cram to meet deadlines.

Determine your distractions

Know which, from among the office clamor, distracts you the most and create a way to eliminate, minimize or extract yourself from this problem. Is it noise from other people that is bothering you or perhaps as simple as the pop-up notifications on your computer screen? Do yourself a favor and deal with it.

Focus is at the core of these guidelines. Start asking yourself what is preventing you from concentrating. Look at how you work and what the situation is when you're in the flow and getting what you need to achieve done.

Productivity is essential in the corporate world as it is about fulfilling goals, ambitions and commitments, which can have a spillover effect on your life outside of work too. Determine which from among your tasks need to be fulfilled first, focus and boost your productivity.

Published with permission from TechAdvisory.org. Source.

Topic Productivity
May 29th, 2014

BusinessValue_May26_BAs a business owner, or manager, you probably have a social media profile and create content for it. One of the most common types of content is blog articles, and yet some companies have problems actually getting their content shared. If you post articles to bring in new customers and interact with existing ones, then you need to know how you can enhance the chances that your articles are shared.

The key to getting your content shared

There are countless blog posts on how to create content that is shareable. And to create content that will be shared by users on social media and other platforms you need to know why content gets shared in the first place.

In order to help, we scoured the Internet and found a great article over at OK Dork, which was written by the content masters at BuzzSumo. This article listed things you can do to increase the shareability of the content you produce. While it is quite a long article, we found there were some great tips worth talking about here. In order to make things a little easier, we have split this article into two parts. Here are the first five tips you can leverage to increase the reach of your content, and more specifically the blog articles you create:

Create longer content

Take a look at what people share on their social media profiles and there is little doubt that the vast majority of content is short, and can range from often photos and videos of funny cats to memes. But look at the articles that are shared and you will often find that the most popular ones are actually longer, or long-form as they are referred to by content experts.

The main reason for this is because there are fewer long-form article creators out there, and there is a demand for higher quality, well researched and well-written articles. Sharing this type of content generally adds some depth to a posting which can create a more involved and sustained dialogue.

You might want to mix it up to increase shareability by creating some articles which follow this longer style approach. You could try writing shorter articles on a regular basis, for example, with a 2000 word article say once a month.

People like images

Think about the last time you read an article in the newspaper without an image, or even saw a link on social media without an image. Did you remember the content, or did you even click on the link? Many people wouldn't. So, if you want your content to be shared on social media add some visuals.

With longer content visuals not only serve to draw the eyes of the reader and break up content to keep the reader engaged. For shorter pieces, an image can attract initial attention and give the reader some an idea about what the subject of the content is.

The key here is to include visuals with every piece of content. Make sure that the image relates to the content and is interesting enough to capture attention, enough that users will want to share what they see and read.

Even Twitter users like images

Although Twitter is largely based on text posts visual content tends to be shared more by users of this platform.

As per the point above, try to have a visual with every piece of content. If you are an avid Twitter user, try coming up with titles or overviews that are 100 characters or less. This will leave room for a link on Twitter to the content. If social media users likes the content, and there is an image too, chances are higher that they will share it via Twitter.

Using certain emotions really helps

If you want people to share your content, you need to write articles that evoke emotion. The three most successful, when it comes to sharing, are:
  • Awe
  • Laughter
  • Amusement
If your article inspires one of these three emotions, you have a drastically higher chance of the content being shared. Generally speaking, if content makes someone laugh or think about an issue then are more likely to share what resonates with them.

The other emotion to capitalize on is selfishness. Take a look at your Facebook News Feed and we guarantee that you will see a ton of quizzes shared by people. These quizzes are usually something like "What TV character would you be?, or "What's your dream job?", etc. While entertaining, these quizzes appeal to our more narcissistic sides. They provide little to no value to your followers, but they can be fun and help social media users establish an identity which they can compare with others trying out the same 'test'.

You can also try to create articles that challenge normal assumptions or are opinion pieces on relevant hot-button issues. The spark of debate that the content ignites is sure to attract interaction with comments and sharing, and you can also keep interest going via social media.

Users love infographics and lists

When writing your articles, you have a wide variety of ways you can format your content. Most people will agree that your articles, regardless of length, need to be broken down into easy to read sections, especially if you want to keep mobile users reading. There are a number of ways you can do this, but the two most popular are through infographics and lists.

What this tells us is that readers generally prefer content that can:

  • Display a large amount of information in a clean, easy to read, and visual format i.e., infographics.
  • Are scannable.Take for example list articles. You can format these to be highly scannable, yet still include all the essential information.
  • Tell us what to expect. We like to know what an article is about before we read it.
If you are writing longer articles that contain a large amount of information try creating an infographic, and summarizing the most important parts in a list.

Next month we will reveal five more tips to enhance content sharing. In the mean time, if you have any questions about creating effective content or on social media, contact us today.

Published with permission from TechAdvisory.org. Source.

May 22nd, 2014

BI_May19_BIn business, it would be great if we could tell what the future holds. And although we can't predict 100% for sure what will happen, businesses do have a set of tools at their disposal that can help foretell more than a wild guess. The most popular forecasting tool is predictive analytics. While it is employed in many organizations, small business owners are beginning to look into it too.

What is predictive analytics?

Before looking at why businesses might want to implement this type of analytics into their operations, it's worthwhile defining what exactly predictive analytics is. Simply put, predictive analytics is a form of business intelligence that focuses on combing existing information for patterns and useful data that can then be used to make predictions on future outcomes or to identify trends.

It is important to stress that this form of analytics does not tell you what is going to happen. Instead, it is used to figure out what might happen. Think of it as similar to a weather forecast for your business - meteorologists can never tell you what the weather will be like over the next week, they merely use the data they have at their disposal to forecast what the outlook is likely to be in the next few days.

The vast majority of companies who apply these analytics to their business often do so to gain a better understanding of their customers, partners, and other stakeholders. From this they can better identify possible risks and opportunities.

Five reasons to use predictive analytics:

  1. Compete better - Companies who use predictive analysis can generally compete smarter. This is because they can leverage existing data to figure out why their customers choose them. By doing the same, you can then focus on highlighting your strengths. This is especially useful if you have some quality strengths to play with.
  2. Work out how to better meet demand - If utilized effectively, you can predict with some accuracy the level of demand for your products, including sales of specific items at certain times, and high/low times for customer visits. From here, you can schedule deliveries or staff to ensure products and staff will be available.
  3. Exceed expectations - While forecasting customer demand is important, what really keeps customers returning is when you exceed their expectations. One of the best ways to do this is by offering products or services the customers need them; or even before they need them or know they do. By understanding customer buying habits you can develop individualized campaigns that focus on their upcoming needs; offering useful products and/or services.
  4. Increase efficiency - Analyzing your existing data can help predict when you may have supply issues, or where production problems may crop up when launching a new product or service. With this warning system in place you can take steps to limit any negative repercussions or make provisions to guard against a predicted problem. This then can help increase overall efficiency.
  5. Better able to reach clients - By first tracking customer touchpoint data - when did they contact you and how - you can then use this data to forecast when your customers will be looking at social media, more willing to read an email you send, and even when they might be more willing to talk with you on the phone.
These are just a few of the reasons businesses use predictive analytics in their companies. If you are curious to learn more about how to create success for your business and the technology systems that support and allow you to utilize predictive analytics, contact us today for a chat.
Published with permission from TechAdvisory.org. Source.

May 14th, 2014

BCP_May13_BYour systems and data are undoubtedly an important part of your business and to protect these valuable assets you should be taking steps to ensure that your data is backed up in case of an emergency. Looking into backup solutions, it is easy to see that there are a number of different backup options that support various solutions. From tape to the cloud, it can be a challenge to figure out what you need.

Three common backup options

When it comes to backing up your systems, there are three common platforms that are used:
  • Tape
  • Disk
  • Cloud
Some businesses use all three, while others stick to using just one. While each of these options do the same thing - essentially backing up your data - there are differences between each platform.

Tape-based backup

Tape-based backup is the oldest forms of data backup available to businesses, and has been in use since the mid 1960s. Many older, or well established businesses, likely have used this method for a long time, so they may find it easier to stick with it, largely because no infrastructure upgrades are needed.

While this method may seem a little anachronistic, there are still manufacturers creating backup tapes - most notable Sony, who recently introduced a new tape system that can store up to 185TB (terabytes) of data on one tape. That's about equal to the storage capacity of around 11,800 16GB iPhone 5s.

The vast majority of businesses using this system do so as a secondary backup. They use another system to back up their data, and then back up this backup data onto physical tape which can then be moved off-site and stored in a safe location, should disaster strike.

The biggest drawback of tape stem from the fact that it is an older method and it takes longer to back up data compared to other systems. The tapes themselves are also more fragile and can be prone to failure, leading to corrupt data and unreadability. Finally, if you do need to recover from a tape backup, you are going to have to do so in a specific manner, which means it will take longer to recover your systems than other methods.

Disk-based backup

Disk-based backup solutions use a variety of disk storage units to hold backups of your data. The most popular forms of disk storage used are hard drives or optical disks. Because these systems use more modern storage methods, backup and recovery can generally be carried out far quicker than with tape systems, and can be more reliable, especially if you take care of your systems and the disks the backups are stored on.

The added benefit with these systems is that hard disks are constantly dropping in price and increasing in capacity, meaning you can fit more data on fewer devices. This helps keep costs manageable, and may result in reduced costs over time.

Because disk-based systems rely on hard drives or optical disks, there is always the chance that your backups can be lost, ruined or even stolen. Also, many companies choose to keep these physical backups on-site, so if there is a disaster this could result in the loss of these backups.

To get around this, many companies have duplicate systems. They back up to different devices which are kept off-site. This redundancy can help ensure that your data is available, but it can be expensive to purchase multiple backup solutions.

Cloud-based backup

Cloud, or online-based backup, utilizes off-site technology to host your backups. Most small business solutions work with providers who host the servers in their organization. The business then connects to the servers via a network connection in order to backup their data.

The biggest advantage of cloud systems is that they are generally more affordable. This is because you don't need to have the systems in your office, which means you don't need to pay for the data systems and the upkeep associated with them. Cloud systems are also less labor intensive because they can be managed by your IT partner.

Aside from being easier to manage, backup and recovery is usually quicker with the cloud because you can set up a solution that continually backs up. As long as you have an Internet connection, you will usually be able to restore your systems in a matter of hours.

While the cloud is becoming the most popular backup solution, there are some drawbacks. You need a faster bandwidth connection if you want to be able to back up while also working. This may require you to invest in better network infrastructure, which costs. The other issue some companies have is that because this is a new solution, they may not trust that the solution is secure. The vast majority of backup solutions available have been designed to be secure and have become a viable solution for many smaller businesses.

If you are looking to implement a backup solution in your business, contact us today to learn about what solutions we have to offer.

Published with permission from TechAdvisory.org. Source.

May 13th, 2014

Security_May13_BFor many businesses, the browser is one of the most important pieces of software you can install on your computer. It not only provides access to the Internet, but also to a myriad of other systems, including email, documents, and more. Many Windows users stick with Internet Explorer (IE) because it is automatically installed on all Windows computers. However, those who use this browser should be aware of a recent security flaw.

What exactly is a zero-day flaw?

A zero-day flaw is a security vulnerability that is taken advantage of by hackers on the day it is discovered. In other words, there are zero days between the discovery of the vulnerability and people taking advantage of it.

The way most software programs work is if a user finds a security flaw, they will usually inform the developer who will then develop a fix and release it in a patch that users download. The problem is, sometimes it is a hacker who discovers this vulnerability. Instead of reporting it, they start to capitalize on the flaw, exploiting it to attack other users before the developer becomes aware of it and has a chance to fix it.

The IE zero-day flaw

In late April, news broke that a zero-day flaw had been discovered in Internet Explorer's code. The flaw affects IE versions 6-11 - essentially every supported version of the browser. Hackers had found a previously unknown flaw that allowed them to gain the same access rights as a user.

How it worked is that the hackers sent emails to users with links to a website that hosts a malicious code. These emails were largely phishing in nature, meaning they aimed to get the user to click on a link in the email. Some of the subject lines used in attacks included:

  • Welcome to Projectmates!
  • Refinance Report
  • What's ahead for Senior Care M&A
  • UPDATED GALLERY for 2014 Calendar Submissions
In these emails there was a link to a website that hosted a code which could then be executed if the user visited the site using IE. When executed this could potentially expose the user's system. Once vulnerable, the hackers could install malicious software without the user's knowledge.

How do I guard against this exploit?

The good news is that Microsoft has released a patch that fixes this exploit. This has definitely been welcomed, and what is really interesting is that Microsoft has actually released the update for XP users as well - this coming after the cessation of support for XP.

To guard against the exploit you should firstly update the version of Internet Explorer that you are using. The easiest way to do this is to go to the Internet Explorer website and download the latest version - version 11 - of the browser. Version 11 can run on both Windows 7 and 8, so the vast majority of users should already be running this latest version.

If you are using an older version, Microsoft has pushed the patch out via both IE's automatic update feature - so restarting the browser should install the update. The other option is Windows Update. Simply running the Update program and installing the updates should ensure that the latest version of IE is installed.

For Windows 7 and 8 users, you can do this by:

  • Opening the Control Panel on your system.
  • Clicking on System or Performance and Maintenance followed by System.
  • Selecting Automatic Updates from the menu in the window that opens.
  • Following the instructions in the new window that opens.
Once installed, you should restart your computer if you aren't asked to do so. If you noticed that Automatic Updates was already ticked, try restarting your computer and this should install the updates.

If you are using XP, you can visit the Microsoft Update website using Internet Explorer and following the instructions.

Aside from updating your browser, you should ensure that your anti-virus and malware scanners are up to date and scheduled to scan your system on a regular basis. Be sure to look at all emails closely as well, if one seems a bit dodgy, or you receive one from someone you don't know, it is best to ignore it and delete it right away.

Businesses who are using XP should seriously consider updating because Microsoft will not be introducing security updates in the future, leaving your systems at greater risk of attack. At the very least, it may also be a good idea to switch to another browser like Firefox or Chrome, both of which will work on XP and are updated regularly.

Worried that your systems are not secure enough, or still running XP? Contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.

Topic Security
May 1st, 2014

Security_Apr28_BWhether it’s an online account, a computer log in or network access, passwords are used to prevent unauthorized access. But far too many people choose weak and easy-to-guess passwords putting themselves at the risk of cyber attack. Don't fall into the trap of these cyber criminals. Secure your perimeters and never let anyone access your personal information by following these helpful tips.

Observe proper web security

With the rapid advancements in technology comes sophistication of methodologies used by hackers to steal data and destroy web security. Cyber crime is continuously evolving as new programs are made to unlock accounts and combine numbers, letters and special characters to determine passwords. The big question for internet users is – how to choose a strong password that can drive hackers away?

Passwords should have at least eight characters. It is highly recommended that you use a combination of uppercase, lowercase and special characters. “P@s$w0Rd45%” is a thousand times better than “Password1”. Veer away from using passwords that are found in dictionaries. Furthermore, avoid using your name, a family member’s name, phone number, birth date, social security number or any public information. Hackers have found a way to crack passwords with the aid of the many databases out there.

To create even more secure passwords, try using a password that is a full sentence, with random words. For example "I am a purple donkey" (with the spaces) will take a long time to crack, which means it's more secure then even the examples above.

Keep malware off your system

Malware are malicious programs that have been crafted in such a way that they appear authentic and trustworthy. Be careful not to click on pop-ups and links that will redirect you to that place where your security walls are torn down. And do not open email attachments from anonymous users. Mechanisms are often embedded in these programs to gain control of your system.

Get professional help by installing security software from a trusted name in the industry. Build your defences as early as possible. Remember the cliché – better to be be safe than sorry – and nowhere is this more true than in computer system and web security.

Keep your passwords private

While this may seem to be a no-brainer, sadly, a lot of people still tend to share their passwords with their office mates or friends. If you’re one of them, then it’s high time that you change your habits and your password again. Think like James Bond -passwords are for your eyes only.

In the event that you need to give your password to a co-worker to get an important document or presentation, make sure that you change them as soon as possible. Never use the same combination again.

Change password regularly

It also helps if you schedule a regular password change. Within a period of 30 to 60 days, you should update passwords across multiple sites. Moreover, never use the same passwords for different websites. If you use the same passwords, you are putting all of your accounts at a high level risk. Hackers are relentless. Once is never enough for them and they can come back time after time.

It’s an unsafe online world out there. These online troublemakers will never be satisfied. So never let yourself or your organization fall prey to hackers. Take note of these safety measures and strengthen your web security arsenal.

Published with permission from TechAdvisory.org. Source.

Topic Security
April 30th, 2014

BusinessValue_Apr28_BTechnology is an integral part of any business, regardless of the industry or company size. A common problem many business owners and managers run across though is that managing technology can be increasingly tough. One option available to companies is to partner with a Managed Service Provider (MSP) who can help manage your business technology needs by offering budget-friendly solutions.

What is a Managed Service Provider?

In the IT industry, a Managed Service Provider is a company that offers small to medium businesses the ability to outsource the management of their day-to-day technology and IT needs.

In other words, an MSP is essentially your IT department. If something technology-related breaks, they help fix it. If you need an app devised or want to upgrade hardware and software, or take a look into virtualization, they can often help in these complex areas too. Many of these organizations act as your business partner to help increase the effectiveness of your business operations, and achieve your overall goals.

Do I need an MSP?

While there are a wide variety of IT partners out there, you might be unsure as to whether you actually want or need to work with one. To help make the decision easier, we have come up with a list of five signs that your business could benefit from outsourcing your IT management to an MSP.

1. You don't have a dedicated IT department or staff

A commonality many small businesses have is that employees often wear more than one hat. The problem with this is that those who are not necessarily IT experts, but are perhaps more tech savvy than others, are tapped to look after the company's IT needs. Businesses can suffer from gaps in knowledge of the latest IT developments. It is also a challenge to balance IT needs while also running a business and remaining productive.

While for some small businesses having a knowledgeable tech person look after the IT on top of their main job works, the chances are high that they aren't planning for a future in IT and may not be able to carry out complicated upgrades or even ensure that your systems are secure beyond the current environment. This can undoubtedly lead to increased problems in the future, which are likely not going to be fixed.

Instead of hiring a full-time IT staff member, you could look into using an MSP who can offer the same services, but at a fraction of the cost. This allows your employees to focus on their main roles, while also allowing you to rest easy knowing that your IT demands are being adequately taken care of.

2. You have continuous tech problems

At first glance, many of the systems we use on a daily basis are relatively simple. That is, they are simple when they are working. But, when systems breakdown business owners quickly come to realize that the technology utilized in their businesses and the systems that support it are not only complex, but are becomingly increasingly so.

Complexity aside, all technology will eventually break. When it does, you need to factor into your budget resources to make replacements and repairs. If the technology incorporated into your business is constantly experiencing problems there is a good chance this is having a negative impact on profits and productivity.

By partnering with a quality MSP that looks after your technology, you can be assured that a team of experts are running your technology and systems efficiently and that you are able to meet IT demands and scale to meet future needs. Decreased maintenance and replacement costs can help improve your overall productivity and even profits.

3. The people looking after IT are overwhelmed

Any growing business needs technology to be able to scale to meet and support growth. This often overwhelms even the most seasoned IT professionals. Even if your business has a dedicated IT role or team there is a chance that they can become overwhelmed.

When the pressure is on important issues may not be addressed and corners may be cut in order to meet current demands. This can lead to increased costs and problem issues down the road, resulting in an even more overwhelmed Technology department.

The great thing about quality IT partners is that you often don't have to outsource all of your IT needs to them. If, for example, you have an employee who is a whizz with building computers but does not have the time to oversee the whole of your technology needs, then outsourcing some functions can free up their skills or allow them to work more effectively in their main roles.

4. Your IT budget is unpredictable

The cost of technology is ever changing. Some months you may have to replace a computer while others may see a new server needed or a security issue that needs to be dealt with immediately. Because of this, actually budgeting for technology is incredibly hard, especially for small businesses.

Most IT partners offer their services on a flat-fee, monthly basis. This makes it easy for companies to budget for technology. The upside to this is that while your budget is predictable, overall costs and overheads are often reduced because your systems are kept in better working order and will last longer.

5. You have trouble prioritizing your IT needs

It can sometimes seem like a new system is needed on a near monthly basis. From servers to email systems; computers to mobile devices; your business will almost always require ongoing technology. The problem many businesses face is that they simply are not equipped with the skills and the knowhow to recognize what their IT priorities should be.

Do you update a server, or look for a new email solution first? And in what order do you need to implement updates? It is not always obvious what the answers to these questions are, especially when everything seems urgent. If you outsource the management of your technology, the companies you partner with can take the time to get to know your company's needs and demands and prioritize. This will make your organization more efficient and better able to reach business goals.

If you are struggling with technology in your business, contact us today to see how as your IT partner, we can work with you to ensure that your technology is working for you.

Published with permission from TechAdvisory.org. Source.